1. Who We Are
Blureon S.R.L. is a Romanian company based in Cluj-Napoca, str. Pârâului 2B, specializing in providing advanced communication solutions for businesses, including SIP trunking, custom PBX systems, and integrating phone systems with CRM solutions and other business platforms. We provide a platform that enables our clients to process and manage their own communication data, including call recordings and other communication-related information.
Our official website is: https://blureon.com.
2. Data Collection and Use
Comments:
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
Uploaded Media:
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.
Call and Communication Data:
We collect call data and other communication information on behalf of our clients. These data are stored in a secure and isolated environment. Blureon does not access or use this data beyond explicit requests received from our clients, in compliance with applicable laws. We also integrate our solutions with other platforms that process this data, ensuring that information transfers occur securely.
3. Cookies
Our website uses cookies to enhance user experience, analyze traffic and visitor behavior, and provide advanced functionalities. Below are the various types of cookies we use:
– Essential Cookies:
These cookies are necessary for the proper functioning of the website. They allow users to navigate the site and use essential features such as access to secure areas and forms.
– Preference Cookies:
These cookies enable the website to remember information like your preferred language or region, providing a more personalized experience.
– Performance and Analytics Cookies:
We use cookies to collect information on how visitors use our site, monitor traffic, and understand user behavior on pages. This helps us identify areas that need improvement. The data is collected anonymously and includes information such as the pages visited, time spent on the site, and actions performed.
•We use services like Google Analytics and Facebook Pixel to understand how visitors interact with our site and to help improve our content and marketing campaigns.
•Some cookies may also be used to track user behavior across different websites, providing personalized and relevant advertising based on their interests.
– Security Cookies:
Our site uses security solutions like Jetpack and other cybersecurity systems that collect anonymous data to monitor suspicious activity and block spam or other threats. These cookies help us maintain the integrity of the platform and protect user data.
– Functionality Cookies:
These cookies are used to provide advanced features on the site, such as social media integration or the ability to watch embedded video content.
Managing and Deleting Cookies:
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete them after a session. However, disabling cookies may affect the functionality of certain sections of our website.
4. Embedded Content from Other Websites
Articles or pages on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor has visited the other website directly.
These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Additionally, our clients have the option to integrate external solutions to process and manage the data stored on our platform. These clients define their own privacy and security policies regarding data integrated or shared with third parties. Blureon only provides the technical infrastructure to facilitate these integrations without accessing or directly processing user data.
5. Who We Share Your Data With
The data collected through the Blureon platform is shared only in accordance with the requests of our clients. Our clients have full control over their data and may choose to share information with third parties for specific integrations, such as CRMs, telephony solutions, analytics systems, or other external platforms.
Blureon does not directly process client data but provides the necessary infrastructure to facilitate the transfer and integration of this data. Therefore, our clients define their own privacy and security policies regarding how they share or process the collected data.
6. International Data Transfers
The data collected and processed through the Blureon platform may be shared with third parties internationally, based on the requests of our clients. Clients may opt to transfer data to partners located outside the European Economic Area (EEA), depending on their business needs and the integrations used.
Blureon implements strict security measures to protect data during transfers and ensures that the partners with whom our clients collaborate comply with data protection standards in accordance with applicable laws.
7. Data Protection
At Blureon, we implement strict security measures to protect the data stored and transferred through our platform. These measures include:
•Multi-level Firewall: We protect our servers and networks using an advanced firewall system configured at multiple security levels to block unauthorized access.
•Isolated Storage: Client data is stored in an isolated environment, ensuring that there is no possibility of data sharing or access between clients without explicit consent and the use of an integration.
•Proactive Cybersecurity: Although the data is not encrypted, we apply monitoring and threat prevention measures to ensure its integrity and safety on the platform.
These measures ensure that our clients’ data is properly protected against unauthorized access, loss, or destruction.
8. Automated Decision-Making
On our platform, automated solutions may be used for decision-making in security and service enhancement purposes. These automated processes include:
•Detection and Blocking of Suspicious Activity: We use monitoring systems that identify unusual or potentially harmful behavior on the platform and automatically block suspicious access.
•Automated Call Data Processing: Our clients have the option to use automated solutions for analyzing and processing communication data, such as call recordings or performance reports, without manual intervention from us.
These processes are implemented to enhance the security and efficiency of the services provided through the Blureon platform, while ensuring the confidentiality of data.
9. User Rights
Our clients have full control over the data collected and processed through the Blureon platform. We, at Blureon, do not directly access or process this data. However, we support compliance with user rights in accordance with applicable laws, including GDPR. User rights are divided into two categories:
a. Our Direct Clients
Blureon’s direct clients have the right to request any action related to their personal data that we hold. They can:
•Request access to their data: They can ask for an exported file containing all personal data we hold.
•Request deletion of their data: They can request the complete deletion of their data from our system.
•Request data rectification: They can ask us to correct any inaccurate or incomplete data.
•Request to restrict processing: They can request to limit the processing of their data in certain circumstances.
However, the responsibility for managing their clients’ data rests entirely with them. Blureon does not access or intervene in the data belonging to our clients’ customers. Therefore, any requests related to such data must be handled by our clients. Blureon cannot process these requests, as we do not handle or access these specific data sets.
b. Our Clients’ Customers
If you are a customer of one of our clients and wish to exercise your rights regarding your personal data (such as requesting access, rectification, or deletion of your data), you must contact the company with which you have a contractual relationship directly. Blureon only provides the technical platform for data processing and does not intervene in how our clients manage or use this data. Therefore, we are not responsible for how our clients handle their data or for the privacy policies they establish.
10. External Analytics and Security Systems
Blureon uses a variety of external systems to monitor traffic, analyze user behavior, and ensure the security of the platform. These solutions include, but are not limited to:
•Google Analytics: A tool that collects anonymous data about website visitors, helping us understand how users interact with our platform and improve content and functionality.
•Facebook Pixel: A system used to monitor the effectiveness of our advertising campaigns and optimize ads based on user behavior.
•Other analytics and security solutions: We also use other similar tools that collect anonymous data and make automated decisions to protect the platform and monitor its performance. These solutions may come from various analytics, advertising, and security providers, collecting information about your interactions on the site and blocking suspicious or malicious requests.
These systems are implemented to ensure a safe and efficient experience for all Blureon platform users while protecting the site’s integrity and functionality.
11. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Additionally, the Blureon platform allows our clients to integrate various external solutions for processing and managing data. These integrations may involve sending data to third-party service providers, including but not limited to:
•Teleconferencing and telephony solutions: Data may be shared with third-party providers to integrate telephony solutions, CRMs, or other platforms that support our clients’ operations.
•Backup and security services: Data may be sent to external storage and data protection solutions to ensure regular backups and the security of the information.
•Cloud service providers: Certain data may be stored or processed on external servers provided by third-party cloud services, depending on the solutions used by our clients.
•Analytics providers: Data on user behavior, communication system performance, and other operational information may be sent to external analytics solutions, such as Google Analytics, Facebook Pixel, and other monitoring tools.
•Advertising solution providers: When our clients integrate marketing and advertising solutions, certain anonymized or behavioral data may be shared with these platforms to optimize advertising campaigns.
•Payment management systems: If the implemented solutions involve payment or billing management, data may be sent to payment service providers for secure processing.
•Technical support services: In rare cases, certain data may be sent to external technical support teams to resolve complex technical issues, subject to strict confidentiality and security measures.
This list is not exhaustive. Data transfers to third parties are always made according to the requests and needs of our clients, within the scope of the integrations and solutions they use. Blureon simply provides the technical platform necessary to facilitate these integrations and data transfers, without directly intervening in the management or use of the data.
12. Data Protection Officer (DPO)
In accordance with data protection legislation, Blureon S.R.L. has appointed a Data Protection Officer (DPO) to ensure compliance with GDPR and other applicable regulations. If you have any questions or concerns about how we handle your personal data, you can contact our DPO, Tiberiu Balasea, through the following methods:
•Contact form on our website: https://blureon.com/contact
•Phone: +40374550149
•Address: Blureon S.R.L., Str. Pârâului 2B, Cluj-Napoca, Romania.
Our DPO will handle any requests related to privacy and personal data protection, ensuring that all legal requirements are met.
13. Security Breach Notification
In the event of a security breach that affects personal data processed through the Blureon platform, we commit to notifying the National Supervisory Authority for Personal Data Processing (ANSPDCP) within 72 hours of discovering the incident, as well as notifying affected users if required by applicable law.
14. Data Retention Period
Personal data processed by Blureon is retained for the duration of the contract with our client, in accordance with applicable legal requirements. After the termination of the contract, data will be deleted as per the requests of our clients or in compliance with the law. If the law requires the retention of certain data for longer periods, these data will be retained in accordance with legal requirements.
15. Right to File a Complaint
If you believe that your personal data has been mishandled or that your rights have not been respected, you have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) at the following contact details:
•Website: https://www.dataprotection.ro
•Phone: +40.318.059.211
•Email: [email protected]